FAQ - Redside Partners

How do I apply for an apartment?

After finding your desired apartment and providing us with your email and some other basic information, we’ll email you a link to apply online. You may also apply directly from our apartment listings page. We usually turn around applications within a few hours and will carefully consider your credit, prior rental history, and any criminal background information.

How long does it take to get approved?

Prospective tenants are usually approved in less than one business day.

How should I submit a maintenance request (Toilet running, etc)?

On-line through link here. Emergencies should go to our office 206.323.1771 or 206.999.3887 during off hours.

Can I pay online or use a credit card to pay rent?

Most tenants pay online through a bank transfer—this is free. You can also pay with a credit card but will incur a processing fee.

I have auto pay set up but it did not pay my new rent amount. What should I do?

If you are using the auto pay feature and your rent has changed you will need to cancel your current auto pay and set up a new one with the correct amounts.

I haven't received a utility bill yet. What should I do?

It may take over a month to receive your first utility bill. If you haven’t received one after that please contact the office and we’ll be more than happy to assist.

I've lost my copy of (Lease, Landlord tenant laws, Move In report, etc.) Where can I get a new one?

Please contact the office by email for a new copy, info@redsidepartners.com. Or, if you signed a lease through Redside in the last couple of years you should have received an electronic copy of it when you signed it.

I'd like to transfer to a different apartment when my lease is up, is this possible and who should I contact?

Every building has different policies regarding transferring from one unit to another. Please contact your on-site manager for more information.

What are Redside's office hours?

We are open 8:30am5:00pm Monday through Friday.